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Live chat with video
for customer support
on websites and online shops

Advice and sale with live video & text chat

Receive and advise your online visitors with a 1:1 video chat on your website or online shop and convert them directly into customers!

Advice and sale with live video & text chat

Receive and advise your online visitors with a 1:1 video chat on your website or online shop and convert them directly into customers!

Start directly in the browser - without installation
Vis á Vis contact with a click - split screen, and much more
actively build customer relationships and increase sales
for all web/shop systems - GDPR secure - PC, tablet, cell phone

from € 29,90*/mon. (pricing)

Test now 30 days free

Video Chat Tool
Here's how

Register here and try it free for 30 days (no payment information required)
Video chat tool integration (Instructions for all systems). You need support (e.g. Shopify, Shopware)? We will help you for free!
Log in and click "LiveChat" - a visitor calls or texts, the browser rings and off you go (Tutorial 1:1 Live Video Chat)

Here's how

Register here and try it free for 30 days (no payment information required)
Video chat tool integration (Instructions for all systems). You need support? We will help you for free!
Log in and click "LiveChat" - a visitor calls or texts, the browser rings and off you go (Tutorial 1:1 Live Video Chat)

Features

Ringtone
Browser beep when contact request from web visitor -
1 click connect
Proactive writing
proactive initial contact with the web visitor - individually or automatically
Forwarding
forward active 1:1 live video chats to employees on PC, tablet and mobile phone
Free text chat
Text chat for all accounts parallel and unlimited (incl. PDF export)
Screen sharing
Share and present content from your screen, send and receive files
Booking
Visitors book appointments that you have approved when you are absent
Own reception video
Reception with your own welcome video - more templates and options
Change background
Change or disguise the background from templates or your own image

Who uses our tools & services

Pricing & FAQ

Price for 1:1 Live Video Chat
The price applies to 1 video chat room and depends on payment interval and additional functions booked. You can create any sub-accounts (e.g. for employees) and everyone can use this room.

1 month = € 39.90* / month
3 months = € 34.90* / month
12 months = € 29.90* / month

The video chat room is unlimited in time and available 24/7. Text chat is free. You can pay once or take out a subscription.

*plus. VAT
Yes, the 1:1 live video chat tool works in all websites (modular CMS or HTML) and in all online shop systems! No software has to be installed and the chat can be used immediately in all current and common browsers.
The integration is very easy via a plugin (Wordpress, Shopware) or HTML (Shopify, etc.). You don't need any programming knowledge! The chat can be used immediately on any system. Matching video instructions can be found here. You can customize the color and text of the small video chat window on your website according to your needs and optimize the position on your page with pixel precision. If you have any questions about integration, please contact us - we're happy to help!
Yes, the video chat can also be integrated into individually selected pages. Simply embed the small HTML code snippet in the body or footer tag of the respective page - done. Link to instructions
How does the 1:1 Live Video Chat work?
With 1:1 live video chat, your visitors can contact you via text or video chat simply by clicking on the chat icon. Then, when your browser rings, click "Accept Video Chat" and you'll be instantly connected to the visitor. You must be logged into the 123.chat backend and you are welcome to minimize your browser - if a visitor comes, you will be notified of the contact request by a beep and a small browser message and you can get started immediately.

Instructions with video
The use of 123.chat is GDPR compliant and corresponds to the highest European security standards! In addition to communication via SSL-encrypted servers located in Germany, this includes ongoing monitoring of the software and IT infrastructure, as well as automatic Permanent updates to update security-relevant application areas (such as video bridge, token management, etc.). No user or communication data will be passed on. Selected account information such as name, address, payment information will be sent to the payment service provider stripe.com for billing purposes.
Yes, the tool can be tested 14 days free of charge and without obligation. At the end of the trial period, the account expires automatically. There are no additional costs or obligations.
You can choose between a one-off payment and a simple subscription model with terms of between 1 month, 6 or 12 months. The following payment options are available:

Credit Card
Klarna
Immediately
Giropay
Invoice

The video chat can be canceled at any time with one click or by sending a short email to support@123.chat. Of course, everything can be used in full until the end of the paid term.
... feel free to call us: +49 30 2191 8008 or send an email to: mail@123.chat - or even better - video chat with us now. We are looking forward to your feedback.

Looking for an individual application?
We program video chat and video conference solutions!

Business video chat tools & services for advice, sales, online events, internal corporate communication, training, presentations and much more - GDPR safe!